If you're not happy with the Square card reader company and it's odd policies of holding your money for weeks and months, you're not alone...
We'd love to hear from you. We'd like our voices to be loud enough so that Square will start providing real personal customer service and so that they'll give us the funds they're holding from our businesses!
Most of us here don't want to use Square anymore. Have you found a good alternative that suits your business? Give us a review of what you're using.
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Elizabeth Beale
I agree with the easy of use for aa occasional merchant such as myself but the very first transaction I ever accepted with square got a charge back 4 months after the transaction and none of the documentation got me my money back. I had the persons card in front of me but no card reader so I input it manually. If it was a fake transaction how did I get their CCV code from the back of the card? I also think its crap that square hides the email address where I sent the reciept for the transaction, so I will now have to copy all email addresses in case someone tries a chargeback 4 months after the fact next time. What really pisses me off about square is that in the past couple of weeks I have seen them on tv advertising their “service” ( more like lack of service ). If they can pay for national tv commercials why can’t they pay for real people to man their help line? Or outsource it to India? They have to be making millions but they are still cheaping out on customer service. Total corporate greed in my opinion.
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Ivonne
May 25, 2012 at 4:24 pm (UTC -7)
SQUARE has NO customer service what-so-ever. So, things may happen, and if for example your money get lost, good luck. Square support is nowhere to be found and neither is your money. Their customer support is literally non existent / zero / none.
Honestly, the stress is not worth it. There are plenty of other payment systems out there that stay there for their customers. If you are thinking about trusting your money to Square, think again. You will save yourself many, many hours of stress and anguish. After they get your money you are totally left alone. Not worth it AT ALL. Technology is great, but still humans are better..
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vicki
May 23, 2012 at 5:32 am (UTC -7)
Square is the most difficult system I have ever encountered to get a problem solved. Been at it since Sunday, today is Wednesday and still no resolution.
Paula
May 22, 2012 at 5:52 pm (UTC -7)
DONT USE SQUARE. Square is holding $1000 on my very first transaction. I haveprovided them with my tax EIN, business license, signed invoices, signed contract agreement, 2 months of bank statements, business website, and they are still holding my money. I used the swipe method to process the transaction too which is supposedly “unlimited”. It has been over a week and there has been no response and there is no phone number to call. I just get robotic emails back saying they will take care of my request in the next 24 hours.
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NaplesNative
May 17, 2012 at 9:42 am (UTC -7)
I really have to question any positive reviews on this company.
First of all why is someone who is Soooo HAPPY with them even checking out the background of this company? Most people don’t do that until they get burned and definitely not when they have been using them for over a year with NO PROBLEMS. I know that some people make money writing positive reviews for a living. That would be the ONLY reason I could guess as it is obvious how awful this company is. They have an F RATING at the BETTER BUSINESS BUREAU
They held over 50k of our funds and it was THEM who held it. It had nothing to do with our bank or state banking laws as you suggest. We refunded as much of this to our customers as they would allow us to and recharged using another merchant account. It has been OVER 90 DAYS AND THEY STILL OWE US OVER $10,000.
We we e-mail and ask the status their reply is “Check your old e-mails to see the status”
Yes ~ great company ~ NOT!
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Barbara
May 16, 2012 at 1:00 pm (UTC -7)
DO NOT USE SQUAREUP! They are AWFUL!!!!!!!!!!
Do not use this company!! We decided to use this company because the rate was good and no monthly fee was even better. We ran our first transaction (over $1000) a week ago and nothing has hit our account. Let’s see here…they used the “24 hour deposit” as a great selling point. This is a bunch of BS! There is a phone number that I had to search the internet for (nowhere on their website) and EVERY option you choose gets you to an answering machine. We have sent multiple emails, phone calls, messages…any way to get in contact with a live person… and guess what….NO LUCK! DO NOT USE SQUAREUP! They are AWFUL!!!!!!!!!! There number is (415) 375-3176..GOOD LUCK! -
Joan Furlong
May 15, 2012 at 4:41 pm (UTC -7)
I have no confidence in Square or any financial service that does not provide telephone support when my bank account is involved. I signed up on line and received the square device in the mail a few days later. After I signed up Square was supposed to put a test deposit and withdrawel to my bank account . They keep “emailing me” that they did , but two months has gone by and there has been no test deposit to validate my bank account. Worse, takes them 3 or 4 days to even respond to an email and even though in every email I ask someone to call, I have never received a phone call., . In every email, I asked the question “do you offer phone support?” The question is ignored. I am mailing back the square device today.
I do not recommend this company that provides no customer service.
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Suzanne
May 11, 2012 at 11:07 am (UTC -7)
I am disgusted – we should have researched this company more prior to signing up. We run a small business and work payment to payment, as we are still growing. In order to pay for an install next Monday, we receive 50% of the total job cost on Tuesday (the 8th) and it’s not even in the list of transactions on our Square account. Did I get lucky? Maybe it didn’t process? I’m afraid to ask our client to see if there’s a pending charge – for fear he’ll be double charged! Can anyone else tell me – the funds that were being “held” – did they at least show as pending transactions on your Square account? Of course, I haven’t heard back from their “customer service” yet……
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Teresa
May 11, 2012 at 8:47 am (UTC -7)
This company is horrible and I would say borderline fraud! My first transaction was for $7600. The reader did not work on my Android although the company advertises that it does! I was forced to make a manual transaction and key in the information. After I left, I tried to contact customer service and found they don’t have a phone number. I went through their troubleshooting and discovered that my phone doesn’t work with Square! The reader was not compatible with my phone jack. Then I discovered that the manual transaction cost me 3.5%!! I immediately emailed the company. No one has contacted me yet. But to my horror today when I went to call the company, I found out that they are holding the funds for one month! DON”T DO BUSINESS WITH THIS COMPANY!!!! They will take your money and run!
If this company does not resolve the issue by the end ot the day. I will be reporting them to the FTC and BBB. I will also start a social media campaign to warn people not to do business with them.
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Ron
May 10, 2012 at 2:33 pm (UTC -7)
I never really write anything good or bad about companies on review sites and places like this but this time around they pissed me off enough to add my own two cents!
I have a couple different businesses that do about 3 million a year in sales each. In both cases, most of the funds come in by wire or check so we never had a need for credit card processing. When we found out how easy Square seemed to be, I got a reader for both. On one account which is still ok, we have charged over 130k from different cards without a hitch. Yes they do hold it for 30 days if the card is not present but that was not an issue for us as we have enough cashflow to cover it.
The other account, however, after having charged about 40k over a period of 3 months gave us trouble. We charged 10k for one order and 2 days later received their email asking for more information. Again this was a keyed order and we have no issues waiting a month or responding to the email that requested more information. I sent all the information and an automated email came back saying they would review everything within 24hrs. That was b***s*** as 4 days have gone by and not a single response! I have tried the 415 number and tried multiple extensions. (220 works sometimes, and a couple of other ones do too but ultimately, when a human transfers you to the support group, you end up in a the voicemail trap)… Basically 0 support….
I know that with that kind of business volume I should be processing it with a proper company and in fact we have since established a relationship with a major bank to do that. Regardless, this is no way to treat a customer. If you accept customers that do large transactions you are responsible for accommodating them!
I would not recommend square to anyone else at this point. Even small transactions. No company has the luxury of shielding themselves from very basic customer service. No matter how large or small, specially dealing with money, they have a responsibility to provide very basic lines of support and reachability.
I have since also refunded that particular customer’s card and will get a check from them. But what about all the small business owners out there that do not have the luxury of tracking down a customer and getting them to pay by a different means!? I know myself if that had been me when I first started my business it would have nearly put me out of business so I do feel the pain of most on this list.
If they do not respond before the end of this week I am seriously thinking about funding google ads to point to some sort of “The truth about Square support site”
Good luck to all of you !
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Robert Mcinvale
May 10, 2012 at 12:50 am (UTC -7)
I hate this company and am glad that there are options. My reader has never worked, I ask specific questions to their suport team and get form letters back that do not answer my questions, They withhold my money for 30 days, Now I am having issues with the rolling seven day pierod which is not seven days but 8 days. Every possible way that this company can take extra money from its clients, it does. Also the fact that they do not have a customer suport number and that they do not even give there name when they respond by email is really poor buisness. They were the only company for a while and they could make there own rules but they are not now and I am leaving.
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